100% Satisfaction Guarantee
GRASS STITCHER 100% Money Back Guarantee/Return Policy
If you are not 100% satisfied with a Grass Stitcher product, please notify us within 30 days of your purchase. Items showing signs of excessive wear and tear are not eligible for Money Back Guarantee. A return authorization number (RA#) is required for your return and is valid for 14 days from issue.
Shipping charges are non-refundable.
Return shipping is at buyers expense. Note, we recommend using a carrier that will provide a tracking number for your shipment. Grass Stitcher is not responsible for lost packages.
Refunds will be issued to original payment method within 10 days after receipt of returned item(s).
TO RETURN AN ITEM that you purchased from GrassStitcher.com:
Call 860.365.8012 or email [email protected] to request an RA#. Date of purchase and buyer information is required.
Pack the item in original or like packaging with copy of invoice/packing slip enclosed. RA# must be included with paperwork.
Return item to:
Grass Stitcher Returns
56 Leonard Bridge Rd.
Lebanon, CT 06249
All purchases not made at www.grassstitcher.com are to be returned to the location it was bought.